Frequently Asked Questions
You have questions, we've got answers!
Q: When will my order be ready to ship?
At Kishkesh we pride ourselves on quality while at the same time understanding the importance of fast turnaround. All personalized gifts are customized and ready to ship within 4-7 business days. Non-Personalized gifts are shipped within 1-3 business days unless ordered with a personalized gift. We also offer expedited processing for an additional fee.
Q: When will I receive my order once it is shipped?
Transit times vary depending on the service you select at checkout. We offer free shipping for orders over $34 which can take 6-12 business days to arrive once the order is shipped. We also offer UPS 3rd, 2nd, and Next Day Shipping. (Please note: All orders take up to 3 business days to process before shipping)
Q: Where are you located? Where will my order be shipped from?
Kishkesh is located in sunny California USA. All orders are processed and shipped from our location in Los Angeles, California.
Q: How do you personalize the products? What methods do you use?
We use the latest technologies and machinery to customize our high quality gifts. For each product we assign a specific technic or options from Heat-Pressed Vinyl, Stitched-On Embroidery, and Full Color Sublimation. Make sure to check the description to see which options we offer for the gifts you are interested in.
Q: What is your return policy?
At Kishkesh your satisfaction means the world to us. If there is any quality issue with your order, we will resolve the issue right away by sending a replacement ASAP. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.
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